INSTAGRAM ENGAGEMENT FAQs

What makes Hampton Haymes’ Instagram growth service different?

 

  • No bots and no software.  Ever.  Human hands and minds will be the only way we work your Insta!

  • Real growth managed and executed by real people.

  • Led and managed by social media experts - executed by social media gurus.

  • 100% safe and Instagram compliant approach.

  • Cost effective service that doesn’t break the bank.

  • US-based owners; remote team operations.  This means we have the best of the best working on your account.  Check out our team to see who will be working on your account, and from where.

  • We only engage with real, authentic accounts that are relevant to you and your brand. Every new follower, like, and website click you receive is from a real human.

  • We monitor Instagram Hashtags - we’ll find posts that include your brand/campaign specific hashtags to keep a pulse on conversations. Using targeted hashtags for your niche and engaging with the interested users following and using these hashtags.  This allows you to reach people all over the world or locally-targeted who would likely be interested in what you are doing!

  • We will not interact with inappropriate material. We will filter out questionable content and spam to ensure that you only interact with relevant users likely to be interested in your page.

 

How do you get new followers?

Instagram requires constant activity. You neither have the time or resources to constantly be engaged. Therefore, we handle all the time-consuming and mundane tasks. We will “like” and “comment” on photos to encourage your target audience to follow your account, and form a true connection with you. In addition, we will follow accounts and, if necessary, unfollow them over time.

 

Do I need to share my password with you?

Yes. We're human and need these credentials to help manage your account on your behalf. Rest assured we will not share your password with anybody who is not on our team and we take the security of your account very seriously.

 

Is this service safe?

As a social media agency, we have never had an account locked or suspended because we do everything manually. Think of us as your virtual marketing team that lets you focus on more important things. Since we are performing our activities like you would, we are 100% compliant with Instagram unlike many of our competitors.

How do you get new followers?

Instagram requires constant activity. You neither have the time or resources to constantly be engaged. Therefore, we handle all the time-consuming and mundane tasks. We will “like” and “comment” on photos to encourage your target audience to follow your account. In addition, we will follow some accounts and, if necessary, unfollow them over time. Of the thousands of targeted accounts and posts we interact with, a small percentage will become your followers.

 

Will the followers be engaged with my content?

Great question! When you open an account we will ask you to send us target accounts, competitors, and preferred hashtags that correspond to your account. By only targeting the users who meet that criteria, they should be interested in the content that you post, which will lead to more traffic, engagement, sales, or leads. Though, keep in mind that you are responsible for consistently posting great content.

 

Do I need to share my password with you?

Yes. We're human and need these credentials to help manage your account on your behalf. Rest assured we will not share your password with anybody who is not on our team and we take the security of your account very seriously. Our agency currently manage hundreds of Instagram accounts.

Can you get these results for anyone?

No. If your account has a negative history, bought followers, use of bots / scripts / automation, it's likely suppressed by Instagram. With such accounts, it takes much longer to regain Instagram's trust, but is possible. If you have a clean account, we are confident in our ability to get results. The biggest factor is that you are posting high-quality content to your account and engaging with our audience. Though, that’s a no brainer, right?

 

Is this service safe?

As a social media agency, we have never had an account locked or suspended because we do everything manually. Think of us as your virtual marketing team that lets you focus on more important things. Since we are performing our activities like you would, we are 100% compliant with Instagram unlike many of our competitors.

 

How do I get invoiced & can I cancel?

Our system will automatically bill you on the 1st of every month for the plan you have chosen. You can cancel at any time and we will not charge you the next month. We respectively request that we be allowed to finish the current month of activities so that we can have a clean endpoint without any further transactions needed.

 

Are the followers real?

Yes! There is a real person actually working on your account(s) using various Instagram marketing tactics.

Our company does NOT allow the use of bots or software for growth activities. If you want to buy followers, likes, or comments, we’re NOT the right service. We are a social media marketing service that helps you grow your Instagram account.

 

Can I use my account while Hampton Haymes is working my Gram?

Yes! In fact, we encourage you to continue to use your account and post regularly. The more active you are, the easier our job. We handle the busy work while you do what you do best!

 

Do I need to share my username and password?

Yes. Access to your account is required. The initial login process is painless. Since we’ll be logging into your account from a different location or IP address, you may receive a security notification from Instagram. However, we’ll let you know in advance when we’re logging into the account so that you can be sure it’s our team.

 

Can I keep 2-factor authentication (2FA) enabled?

Unfortunately not. The reason is that you’ll receive a security verification multiple times per day when we login to work on your account. That will result in constantly having to resubmit the security code to our team and these expire after a while. This results in loss of time and productivity for our team, as well as a dependency on you to be available on demand. Therefore, it’s not worth going through this routine daily.

 

I’m not seeing any results yet?

Please allow at least a few days for our team to do their job, and demonstrate results. The first day is usually reserved to review your onboarding information as a team, discuss targeting strategy, and identify a list of targets.

Keep in mind that we do NOT sell followers or likes. We are essentially acting as your dedicated Instagram Growth team, and our service is time-consuming and manual. Results take time.

 

What actions will impact results?

There are certain actions that can make it impossible for us to meet our estimated results. These scenarios are listed below:

 

1) Aftermath of Contests / Promotions / Give-Aways / Unusual Follower Activity – We have seen many clients run contests, promotions, and give-aways. We love that!! It’s a great method to grow your account quickly. However, it’s inevitable that after the contest / promotion/ give-away, there will be a wave of unfollowers of the account. Unfortunately, this significantly offsets / impacts our follower growth numbers.

Here’s a real example:

  • Client runs a give-away requiring users to follow their account. It is somewhat successful and at month-end, client has gained +2,500 new followers. Unfortunately, we have no way to measure how many of those were due to the giveaway vs. Ampfluence team’s effort.

  • After the promotion, -2,000 of the new followers unfollow the client account. This is quite common and should be expected.

  • In such a scenario, one would assume Ampfluence team has gained +500 new followers for the account throughout the month. However, the actual results are not 1:1 or linear, and it’s entirely possible that Ampfluence did gain more than +500 new followers but the after effects of the promotion, or historical (prior month) actions, caused a drop.

  • This is obviously false and such situations should be taken into account fairly. In this case, the results are skewed and do not reflect the true effort and results of our team. In such cases, it would be impractical to expect our team to return an overall +500 followers for the month when such events occur. It’s impossible to attribute who was responsible for what.

** We see strong waves of new followers always resulting in large purges of unfollowing. This is expected behavior after such promotions or sudden growth spurts.

 

2) Client Inactivity – We respectfully request that clients perform the following functions at a minimum to assist in the growth of their accounts:

  • Post High-Quality Images – Instagram growth requires that the client is posting high-quality images to their account. We request a minimum of 20 photos per month, however our data and experience shows that growth can be accelerated by posting 30 images per month (1 post per day). Instagram favors accounts that are active. Therefore, it is difficult to achieve accelerated follower growth on an account that is dormant and has not posted any content for weeks. Please note that some users will NOT follow an account that has not posted recently, therefore an active account is necessary.

  • Respond to Comments – Instagram growth requires engagement with your audience. Therefore, please make an effort to reply back to your Followers that are liking your photos, leaving comments, asking questions, or trying to contact you directly. The more engaged you are, the more engaged your Followers will be as well.

 

3) Client Interference – We respectfully request that clients do not engage in follow / unfollow activities. Since our team will be performing this activity, we do not want to hit Instagram’s limits, and therefore it is assumed that only our team is responsible for these activities. If client does interfere with these activities, we will be restricted to perform our actions due to limits, and therefore should not be held liable for not hitting our goals.

 

4) Inaccessibility / Password Changes – If we cannot access the account (password changes, unforeseen circumstances, Instagram is down, etc.), then it’s simply not possible to work on the account. At times, Instagram may require us to re-login due to expired authentication tokens or other reasons. In such cases, we’ll let you know and go through the standard login process again. Please keep in mind losing 1 or 2 business days without access during a month (approx. 22 working days) is equivalent to almost 10% of the entire month with no activity. This can impact our results.

 

Can you guarantee Likes?

No. Our team focuses on gaining new Followers, not Likes, because we cannot control that metric. Likes are gained organically on the posts themselves. Having more followers certainly helps with more engagement, however the most critical factor in gaining more Likes is the quality of the photos / stories / videos and their respective captions. Since our team does not post photos, and cannot force other users’ to like your images, we cannot be responsible for the amount of Likes received per photo.

  • Quality of Posts – for example, a handful of client accounts do not post high-quality images (usually blurry or lacking creativity). Therefore, due to the nature of Instagram, these will not result in Likes.

  • # of Posts per month – In some cases, clients may post only 1 or 2 photos the entire month, so Likes are not a valid metric. This is why we recommend a minimum of 20 posts per month.

  • Type of Account – In some cases, our clients are companies that are not likely to get a lot of Likes (example: a gas station or mechanic shop).

If any company is guaranteeing you Likes, they’re marketing a false promise and providing fake Likes using Bots. We will never work with bots or software, therefore will never make such promises.

 

Payments & Refunds

As our service is delivered by actual team members, we cannot provide refunds for work performed. If you have a concern about a payment, please email our team to discuss.

Please note that we do NOT provide partial refunds for cancellations in the middle of a month because we cannot reassign our team members at that time. All subscriptions run from the 1st of the month to the last day of the month. Therefore, if you wish to cancel your subscription, all activity will be ceased at the end of the month.

© 2016 by Hampton Haymes

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